Refund policy
🎁 MM Toy World – 7-Day “Play-Perfect” Replacement Guarantee
At MM Toy World, our mission is to deliver joy, not stress. If something isn’t right, we’re here to fix it — quickly and fairly.
✅ 1. When Can I Request a Replacement or Refund?
| Situation | Replacement / Refund? | What You Need to Share |
|---|---|---|
| 🚚 Product arrives damaged | ✅ Replacement | 📸 Unboxing video showing parcel opening & visible damage |
| ⚙️ Not working (manufacturing fault) | ✅ Replacement | 📸 2–3 photos + short video of the issue |
| 📦 Wrong item received | ✅ Replacement or refund | 📸 Clear photo of wrong item with packaging |
| 📝 Different from description/title | ✅ Full refund | 📸 Photos showing mismatch |
| 🧩 Missing parts | ✅ Missing part sent or refund | 📸 Unboxing video + photo of all contents |
| 📦 Sealed box but item missing | ✅ Full refund | 📸 Unboxing video showing empty package |
| 🎁 Gift order | ✅ Covered | 🎥 Ask recipient to open on video within 7 days |
🕒 Requests after 7 days are not eligible, so please check items as soon as they arrive.
🚫 2. Special Cases & Non-Returnable Items
| Category | Policy |
|---|---|
| 🔌 Ride-on accessories (controllers, circuits, chargers) | ❌ No return if wrong item ordered ✅ Replacement only for manufacturing fault ❌ No replacement if item is burnt or seal is broken |
| 🧸 Soft toys / baby items | ✅ Replacement only if sealed & unused |
| 🌊 Inflatable pools / float rings | ❌ Not returnable if used or punctured |
| 🎮 Video games / gaming consoles | ✅ Replacement for factory defect only ❌ No return after seal broken or item used |
| 🚁 Flying toys (drones, helicopters) | ✅ Replacement if not working out of the box (with unboxing video) ❌ Not covered if crashed or damaged after flight |
| 🎄 Seasonal décor (e.g., Diwali lights) | ❌ Not eligible after the season ends |
| 📌 Items tagged "Non-Returnable" | ❌ Strictly no return or replacement — please check product page |
📦 3. Return Pickup & Courier Refund
- ✅ Return pickup arranged within 2–4 working days if eligible
- 📍 If pickup is not available in your area:
→ Send the product via any courier
→ We'll reimburse up to ₹100–₹200 for small/medium items (≤ 4kg)
→ ₹300 flat for large items
📸 Photo of courier receipt required - ✅ Full refund if replacement not available (after QC)
- ❌ Replacement may be rejected if product is used or wrong item returned
🔒 4. COD & RTO Rules
- ✅ COD orders are eligible for replacement, following same rules
- ⛔ COD option disabled after 2 RTOs within 90 days for an account
🧠 5. Tips for a Smooth Experience
- 🎥 Always record an unboxing video – it helps resolve issues faster
- 🏷️ Keep packaging, tags & manuals until you're sure the product is fine
- ⚡ Test electrical parts before installing permanently
- 🎁 Gift orders: Ask recipient to open on video within 7 days
📲 6. How to Reach Us
We’re always here to help you. Contact us via:
- Chat Support: Leave a message with your order ID and issue, we’ll reply within 24 working hours
- WhatsApp / Call: 99886 92296 (Weekdays | 10 AM – 7 PM)
💖 We’re committed to fair support — while keeping our toys affordable and abuse-free for all.